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Shipping & Returns

Shipping Policy

Thank you for choosing AH Decor. We are dedicated to delivering your orders promptly and efficiently. This Shipping Policy outlines important information about our shipping processes, delivery times, shipping costs, and other essential details. Please read this policy carefully before placing your order.

1. Shipping Locations:

1.1. Domestic Shipping: We offer shipping within Canada and US, covering most cities, towns, and rural areas.

1.2. International Shipping: Currently, we do not offer international shipping. Please refer to our checkout page to determine if international shipping is available for your location.

2. Shipping Methods:

2.1. Standard Shipping: Our standard shipping method utilizes reputable shipping carriers to deliver your orders safely and efficiently within the estimated delivery timeframe.

2.2. Express Shipping: For faster delivery, we offer an express shipping option at an additional cost. Please select this option during checkout if you prefer expedited shipping.

3. Processing Time:

3.1. Order Processing: Once your order is placed, please allow 1-2 business days for our team to prepare and pack your items for shipment.

3.2. Custom or Personalized Items: Orders containing custom or personalized items may require additional processing time. Please refer to the product page for specific processing details.

4. Shipping Timeframes:

4.1. Standard Shipping: The estimated delivery time for standard shipping is approximately 3-5 weeks from the date of order processing. Actual delivery times may vary based on your location and shipping carrier.

4.2. Express Shipping: With express shipping, you can expect your order to arrive within1-2 weeks from the date of order processing.

5. Shipping Costs:

5.1. Domestic Shipping: Shipping costs are calculated based on the total weight of your order and the shipping destination. Shipping charges will be displayed during the checkout process before payment confirmation.

5.2. Free Shipping: We may offer free standard shipping on orders that meet the specified minimum purchase amount. Free shipping eligibility will be indicated on the product or cart page.

5.3. Express Shipping: If you opt for express shipping, additional shipping charges will apply. The express shipping cost will be shown during the checkout process.

6. Tracking Your Order:

6.1. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your package until it reaches its destination.

7. Shipping Restrictions:

7.1. PO Boxes and APO/FPO Addresses: We regret that we cannot ship to PO boxes or APO/FPO addresses at this time. Please provide a valid physical address for delivery.

7.2. Restricted Areas: In some cases, certain remote or restricted areas may have limited or no shipping coverage. If you are unsure about shipping to your location, please contact our Customer Support team before placing your order.

8. Delayed or Missing Shipments:

8.1. Delayed Shipments: While we strive to ensure timely deliveries, unforeseen circumstances such as weather conditions or carrier delays may cause shipping delays. We appreciate your understanding and patience in such situations.

8.2. Missing Shipments: If your order is significantly delayed or missing, please contact our Customer Support team for assistance. We will work diligently to resolve the issue promptly.

9. Shipping Policy Changes:

9.1. Updates: We reserve the right to modify or update this Shipping Policy at any time. The updated policy will be effective immediately upon posting on this page.

If you have any questions or need further assistance regarding our Shipping Policy, please don't hesitate to contact our Customer Support team at support@Ah-decor.com. Thank you for shopping with us, and we look forward to delivering your orders with care and efficiency!

Return & Exchange Policy

Thank you for shopping with AH Decor. We want you to have a satisfying shopping experience, and we understand that occasionally, you may need to return or exchange a product. This Return and Exchange Policy outlines the guidelines and procedures for returning or exchanging items purchased from our website. Please read this policy carefully before initiating any return or exchange.

1. Eligibility for Returns and Exchanges:

1.1. Product Condition: To be eligible for a return or exchange, the item must be in its original condition, unused, and in the same packaging as when received. It should not show signs of wear, damage, or alteration.

1.2. Timeframe: You may initiate a return or exchange within 30 days from the date of delivery. After this period, returns or exchanges may not be accepted.

1.3. Non-Returnable Items: The following items are not eligible for return or exchange unless they arrive damaged or defective:

  • Seasonal Discount Items

  • Final Sale Products

2. How to Initiate a Return or Exchange:

2.1. Contact Customer Support: To initiate a return or exchange, please contact our Customer Support team at support@Ah-decor.com. Our team will guide you through the process and provide you with a Return Authorization (RA) number.

2.2. Return Authorization (RA) Number: You must obtain a valid RA number before returning the product. This number helps us track and process your return or exchange efficiently.

3. Return Shipping and Costs:

3.1. Return Shipping Responsibility: The cost of return shipping for eligible items is the customer's responsibility, unless the return is due to a mistake on our part (e.g., wrong item shipped or damaged/defective product).

3.2. Packaging: Please ensure that the item is appropriately packaged and protected to prevent damage during transit. We recommend using the original packaging whenever possible.

4. Refunds and Exchanges:

4.1. Refunds: Once we receive and inspect the returned item, we will process the refund to the original payment method used for the purchase. Please note that shipping charges (if applicable) are non-refundable.

4.2. Exchanges: If you wish to exchange the item for a different product, size, or color, we will gladly assist you in placing a new order for the desired item. Any price differences will be adjusted accordingly. Shipping fee will be calculated at the end.

5. Damaged or Defective Items:

5.1. Report Damages: If you receive a damaged or defective item, please contact our Customer Support team immediately, within 48 hours of delivery, along with clear photos showing the issue.

5.2. Resolution: We will work with you to resolve the issue promptly, either by offering a replacement or refund, depending on your preference and product availability.

6. Final Notes:

6.1. Third-Party Purchases: For items purchased from third-party sellers or vendors through our website, please refer to their specific return and exchange policies.

6.2. Policy Changes: We reserve the right to modify or update this Return and Exchange Policy at any time. The updated policy will be effective immediately upon posting on this page.

If you have any questions or need assistance regarding our Return and Exchange Policy, please don't hesitate to contact our Customer Support team at support@Ah-decor.com. We are here to ensure a smooth and pleasant shopping experience for you. Thank you for shopping with us!

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