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Store Policy

Customer Care

Welcome to our Customer Care at AH Decor. We are dedicated to providing exceptional service and support to our valued customers. If you have any questions, concerns, or need assistance, this page is here to guide you on how to get in touch with us and find answers to common inquiries.

Contact Us:

How We Can Help:

Our Customer Care team is here to assist you with a wide range of inquiries, including:

  1. Order Inquiries: For questions about your order status, tracking information, or changes to your order, our team is here to provide prompt updates and assistance.

  2. Product Information: Need more details about a specific product? Our knowledgeable team can answer your product-related questions to help you make informed decisions.

  3. Returns and Exchanges: If you encounter any issues with your purchase or wish to initiate a return or exchange, we'll guide you through the process to ensure a hassle-free experience.

  4. Payment and Billing: For questions related to payment methods, billing inquiries, or refund status, our team is available to address your concerns.

  5. Shipping and Delivery: Need information about shipping options, delivery times, or shipping costs? Our team can provide you with all the shipping details you need.

  6. Technical Support: Facing technical difficulties on our website? Our team can assist you in resolving any technical issues or difficulties you may encounter.

Frequently Asked Questions (FAQs):

Before reaching out to our Customer Care team, you may find quick answers to your questions in our Frequently Asked Questions (FAQs) section. We've compiled a list of common inquiries to provide you with instant solutions. Visit our [FAQs Page Link] to explore the information.

Contact Form:

To reach our Customer Care team via email, you can use our convenient online contact form. Simply fill out the required fields, describe your query, and submit the form. Our team will get back to you as soon as possible with a response to your inquiry.

Feedback and Reviews:

Your feedback is essential to us. We welcome your reviews, suggestions, and comments on our products and services. Feel free to share your experiences with us, as they help us improve and provide better experiences for all our customers.

Stay Connected:

Stay up-to-date with the latest news, product releases, promotions, and special offers by subscribing to our newsletter. Follow us on Facebook, Instagram, and Tiktok Account  to join our vibrant community and engage with us.

At AH Decor, we strive to deliver excellent customer care and ensure your shopping journey is seamless and enjoyable. Feel free to contact us anytime, and we'll be delighted to assist you! Thank you for choosing us as your trusted shopping destination.

Privacy & Safety

At AH Decor, we take your privacy and safety seriously. This Privacy and Safety Policy outlines how we collect, use, protect, and share your personal information when you interact with our website or make purchases. By accessing our website or using our services, you consent to the practices described in this policy.

1. Collection and Use of Personal Information:

We may collect various types of personal information from you when you browse our website, register an account, place an order, subscribe to our newsletter, or contact our customer support. The information we collect may include:

  • Name, email address, shipping address, and phone number for order processing and delivery.

  • Payment details (credit/debit card information) for secure payment processing.

  • IP address, browser type, and device information for website analytics and security purposes.

We use this information to:

  • Process and fulfill your orders efficiently and accurately.

  • Send order status updates, shipping notifications, and customer support responses.

  • Improve our website's functionality, content, and user experience.

  • Provide personalized recommendations and offers based on your preferences (with your consent).

  • Comply with legal obligations and prevent fraudulent activities.

2. Information Security:

We implement strict security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses secure socket layer (SSL) encryption to safeguard sensitive data during transmission.

Additionally, our employees undergo data protection training, and access to your personal information is restricted to authorized personnel only. We regularly review and update our security protocols to stay ahead of potential threats.

3. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and improve our website's performance.

By using our website, you agree to the use of cookies as described in our Cookie Policy. You can manage your cookie preferences through your browser settings.

4. Third-Party Services:

We may collaborate with third-party service providers to support various aspects of our business, such as payment processing, shipping, analytics, and marketing. These providers have access to the information necessary to perform their functions but are obligated to protect your data.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Children's Privacy:

Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe your child has provided us with their data, please contact us, and we will promptly delete such information from our records.

6. Changes to this Policy:

We may update this Privacy and Safety Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and the revised policy's effective date will be mentioned at the top.

7. Contact Us:

If you have any questions, concerns, or requests regarding your privacy or safety on our website, please contact our Customer Support team at Contact@Ah-decor.com

By shopping on our website, you agree to this Privacy and Safety Policy. We value your trust and strive to protect your personal information to ensure a safe and enjoyable shopping experience. Thank you for choosing AH Decor!

Payment Methods

Wholesale Inquiries

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Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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